About Us



Join the team at Spokane County Library District and experience working for one of the most progressive library systems in Eastern Washington. Our dynamic staff prides itself in bringing together a community to learn, work, create, and thrive together.

Learn about our current openings, the recruiting process, and how to apply. Explore a career that connects people with the opportunities that make a true difference in their lives and the community where you live.

Spokane County Library District endeavors to provide a stimulating and supportive work environment where employees are successful, feel supported and are recognized for their efforts. Consequently, the District encourages:

Participation in professional associations

The District supports employee participation in professional, job-related organizations that enhance knowledge and contribute to furthering the goals of the District. Use of work time may be allowed and travel expenses may be paid for participation as a member, officer, and/or board or committee member.

Professional development and training

The District recognizes that a well-trained workforce is more engaged and better prepared to provide quality service to our customers, communities and other employees. District employees are encouraged to further their personal and professional education in order to enhance their job performance as well as increase their potential for upward mobility.

Employee recognition

The District takes pride in its employees and feels it is imperative to recognize their hard work, professionalism and dedication to providing quality services and programs. Supervisors and peers are encouraged to recognize employees for the everyday work behaviors that contribute to the District’s success in the communities we serve.

Job Detail

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Public Services Specialist


Accepting applications until April 26, 2019 at 12:00 PM PST

Location: Spokane Valley, Spokane Valley, WA 99206
Department: Public Services
Job Status: Part-Time
Days Worked: Tue., Thu., Fri., Sat.
Hour Per Week: 20
Rate of Pay: $17.76 - $23.37
Status: Accepting Applications
Details: Please include a cover letter and resume with your application. The current schedule for this position is Tues. 10am-3pm @SV; Thurs. 10am-3pm @SV; Fri 10am-3pm @NS; Sat 10am-3pm @NS. Schedules and locations are subject to change at any time, based on District needs.
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General Purpose

Working with limited supervision, this position conducts library programs and provides readers’ advising and information services to library customers.

Illustrative Examples of Duties and Responsibilities

Conducts library programs such as Storytimes, technology training classes, and craft programs; hosts cultural events; assists in planning and implementing programs.
Provides service to customers; performs readers’ advising and information services in response to customer inquiries; assists in circulation services as needed.
Instruct customers in the use of library equipment and technology, including, but not limited to, logging in and out of public computer and printing stations, using material check-out computers and equipment, accessing library account information and paying fines and fees online, searching the library catalog and placing holds, searching online databases, using online learning tools. Assists customers in the use of tablets, e-readers, and other personal technology.
Responds to customer inquiries regarding library services and; resolves routine complaints; refers inquiries or issues to other departments or staff as appropriate.
Under the direction of a Managing Librarian, performs assigned collection maintenance tasks.
May write blogs, articles, reviews or other written pieces as assigned.
Performs other related duties as assigned.

Minimum Qualifications

Required
• Bachelor’s degree
• three years recent direct customer service experience

Preferred
• ILS experience

The District may accept an equivalent combination of education and experience in lieu of the above requirements.

Knowledge, Skills and Abilities

Skill in: - • Use of computer systems and various software programs, including ILS.
Ability to: - • Find and use resources to provide requested information.
• Demonstrate clear and concise speaking skills with individuals and groups.
• Communicate effectively with staff and others, both orally and in writing
• Consistently demonstrate effective customer service behavior(s);
• Interact in a professional and respectful manner with District staff and the public;
• Maintain confidentiality of customer information;
• Establish and maintain effective working relationships in a team environment;
• Use initiative, problem-solving skills, and sound judgment;
• Work quickly and accurately; follow directions; meet deadlines.
Knowledge of: - • Library resources, programs, and services.
• Principles of intellectual freedom and open access.
• Literature with adult, teen and youth focus.

Work Environment/Physical Demands

An individual performing the duties in this position may be required to sit or stand for long periods of time, lift or move up to 40 pounds and/or push and/or pull objects weighing 50-100 pounds on a wheeled cart or book truck.
Work is performed primarily in an office environment while sitting/standing at a desk or counter for extended periods of time. This position requires frequent public contact. Moderate stress may be encountered due to heightened library activities or intense member interactions. The noise level is usually moderate.

Special Requirements

• Criminal background check required.
• Must have valid driver’s license and required mandatory insurance when operating a privately owned vehicle for business purposes.
• Must be able to travel to other locations to perform work, and/or attend work-related meetings, workshops or conferences.

Disclaimer

The duties listed above are intended only as illustrations of the types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.